Thanks to proactive preparations, Bac Giang province began digitization of administrative records at the center in early 2022, six months ahead of schedule. The center now processes and delivers results for 1,654 administrative procedures from 21 departments and agencies, with over 80% available online.

Residents conduct administrative procedures at the provincial Public Administrative Service Center.

To streamline data management, the Chairman of the provincial People's Committee approved 240 administrative procedures to be conducted through a "five-step electronic process" (including online receipt, appraisal, approval, digital signature, and result delivery). So far, more than 1,100 dossiers have been digitalised.

Publicly available data from the National Public Service Portal shows that Bac Giang ranks high nationwide in digitization for indicators assessing service quality and responsiveness to citizens and businesses in administrative procedures. Specifically, the province has achieved a digitization rate of 90.26% for administrative records, with 84.42% of documents processed online, and 81.33% of digitalized data reused.

Currently, 100% of citizens and businesses using online services are identified and authenticated in the systems of all government levels, from central to local. This ensures that both input documents and electronic results are securely stored in their own electronic data management systems on the Public Service Portal.

This not only updates and enriches information for the National Population Database but also facilitates the reuse of previously digitized data for future administrative processes. Since the start of the year, the center has received over 497,000 applications for administrative procedures, with 90% submitted online.

The digitization of administrative records has proven effective, significantly reducing paperwork and costs. To maintain these positive results through the end of 2024, the center will continue to utilize the outcomes of administrative procedures within the province's information system, ensuring that citizens and businesses do not need to resubmit already digitized information. Additionally, it plans to upgrade its equipment to support ongoing digital transformation and administrative reform efforts.

Bac Giang holds dialogue with businesses on labor law, administrative procedures in natural resources and environment

BAC GIANG - On September 30, the Department of Labor, Invalids and Social Affairs (DOLISA) coordinated with the Provincial Federation of Labor and the Provincial Industrial Park Management Board to organize a conference to answer difficulties and problems for enterprises in implementing labor laws in Bac Giang City. 

Bac Giang administrative procedure implementation and public service provision fully satisfied

BAC GIANG - According to the assessment on the National Public Service Portal, 100% of people and businesses are satisfied with the implementation of administrative procedures and provision of public services in Bac Giang province.

Bac Giang works to secure high place in public administrative reform index ranking

The northern province of Bac Giang aims to secure a position in the group of localities with best administrative reform performance.

PM urges enhancement of administrative reform

Prime Minister Pham Minh Chinh on July 15 asked ministries, agencies, and localities to enhance the administrative reform, thus contributing to fulfilling socio-economic targets.

Bac Giang concentrates on administrative procedure simplification to facilitate citizens

BAC GIANG- This time, the all-level governments, departments and agencies in the northern province of Bac Giang are concentrating on reviewing and working out plans for reducing waiting time and simplifying administrative procedures, promoting application of information technology and enhancing public officials’ competence in receiving and handling administrative procedures. 

Bac Giang applies 107 initiatives and solutions in administrative reform

BAC GIANG – According to the Department of Home Affairs, up to now, the agencies and localities in Bac Giang province have registered to implement 107 new initiatives and solutions in administrative reform.