The city achieved high scores in several categories, including processing progress, with 19.98 out of 20 points; public satisfaction, with 17.64 out of 18 points; online public services, with 9.56 out of 12 points; and digitalisation of administrative records, with 17.15 out of 22 points.

Residents in Truong Son Commune take queue numbers to submit administrative procedure applications.

The result reflects the city's efforts since the beginning of the year to coordinate with ministries in transferring the processing of administrative procedures from its own system to centralised administrative procedure information systems operated by the ministries.

Bac Ninh has also proactively upgraded and completed its administrative procedure information system, ensuring connectivity, data sharing and synchronisation, as well as conducting tests to meet all requirements of the National Public Service Portal operated by the Ministry of Public Security.

As part of these efforts, the city completed the configuration of 3,892 accounts for officials across 99 communes and wards and 13 departments and agencies. It also introduced a virtual assistant to help civil servants look up legal regulations, with more than 30,000 accounts established.

In addition, the city has piloted the large-scale, controlled deployment of the "People's Assistant" application and waived administrative fees and charges for 42 procedures submitted online.

Timor Leste delegation learns Bac Ninh’s experience in administrative reform

BAC NINH- Member of the Bac Ninh municipal Party Committee’s Standing Board and Vice Chairman of the municipal People’s Committee (MPC) Dao Thanh Truong on November 11 received the delegation of Timor Leste led by António Augusto Guterres, Director General for decentralization and Local Government and João Pereira, Ambassador of Timor Leste to Vietnam. 

FDI businesses look for deeper administrative reforms

While appreciating the progress, FDI firms said the next stage of reforms should go beyond putting procedures online. They want administrative processes to be simplified on digital platforms, data systems to be better connected, information to be provided only once and regulations to be applied consistently.

Administrative reform enhances services for citizens and businesses

One year after the introduction of the three-tier administration model, administrative procedure reform has shifted its focus from facilitating state management to better serving citizens and businesses, thereby improving governance quality and the effectiveness of the public administration system.

Nearly 700 administrative procedures abolished

By the end of May this year, localities across had implemented simplification measures for 411 administrative procedures, including abolishing 86 processes, amending or supplementing 111 and retaining 214, contributing to improved efficiency of the State administrative apparatus as well as helping citizens and businesses.

Bac Ninh province recognised first class provincial-level administrative unit

BAC NINH- The Ministry of Home Affairs has issued Decision No 745/QD-BNV dated 30 June 2026 classifying Bac Ninh province as a first class provincial-level administrative unit. This is an important milestone demonstrating the development of population size, natural land area as well as socio-economic growth of the province in the new stage. 

Over 3,400 administrative procedures, business conditions cut or simplified

Since April, the Government has issued 11 resolutions abolishing 56 conditional business lines. Compared to the 2025 Law on Investment, the number of conditional business sectors has been reduced by more than 28%, from 198 to 142. The resolutions also revised regulations governing 14 conditional business and investment sectors.