Synchronous investment, better administrative procedure settlement

Bac Giang is one of the provinces to early implement the provincial Public Administrative Service Center model in the country. After more than eight years of operation, this place has clearly demonstrated the effectiveness of the centralized administrative procedure settlement model, combining information technology and digital technology.

Joining the country’s efforts, Bac Giang province is gradually implementing comprehensive digital transformation, shifting to providing public administrative services to organizations, businesses and people completely in the digital environment. Therefore, the center is promoting its role in supporting and guiding organizations, businesses and people to become "digital citizens".

Its performance has contributed to improving the rankings of the province in indexes such as in the top 10 in the Digital Transformation Index (DTI) for three consecutive years (2020-2023), ranking fourth out of 63 provinces and cities in the Provincial Competitiveness Index (PCI) in 2023; and ranking fourth in the Public Administrative Reform (PAR) index for two consecutive years (2022 and 2023).

As a result, the efficiency of handling administrative procedures at the center has increased year on year. Since the beginning of this year, it has received about 200,000 applications, with the rate of documents returned on schedule or early reaching more than 97% and the rate of completely and partially online handled applications surpassing 90%.

Maximising benefits

The operation model of the provincial Public Administration Service Centre has contributed to changing the way of working and behavioral culture of public agencies, officials, civil servants and public employees in a service-oriented manner, creating favourable conditions in terms of time, cost and effort for people and businesses and forming an open investment environment, thus improving the effectiveness and efficiency of state management.

Over the past time, the centre has performed well its advisory tasks, ensuring synchronization and continuity in the direction and management of the provincial People's Committee on administrative reform in general and administrative procedure reform in particular. At the same time, it has promoted the role as a bridge between State management agencies and people and businesses.

A place for handling administrative procedures, the centre helps the provincial People's Committee supervise the receiving and processing of documents by specialised agencies. It has coordinated closely and smoothly with departments and agencies to ensure the principle of "Clear people, clear tasks, clear responsibilities, clear processes, clear results", avoiding the fear of responsibility.

In particular, it has regularly discussed and clarified shortcomings and obstacles in the process of resolving administrative procedures; coordinated with departments and agencies to clarify delays in processing documents, thus taking correction measures and report to the Chairperson of the provincial People's Committee on related contents. Thanks to that, the number of documents that have been returned and in need of supplementation has significantly declined.

Nguyen Van Duan, Director of the centre, said that in the coming time, the unit will continue to strictly control the receipt and return of administrative procedure settlement results at one-stop shops at district and commune levels, ensuring publicity and transparency.

It will monitor and urge one-stop-shop civil servants to closely follow and carry out assigned tasks in the plans of the provincial People's Committee and its Office on upgrading indexes; while guiding individuals and organizations to carrying out administrative procedures at the center via Zalo app.

The centre will continue to manage and operate information technology systems, and ensure working facilities and equipment for civil servants; hasten agencies and units to continue reviewing administrative procedures to implement "five steps in the electronic environment"; and coordinate to deploy a three-level one-stop shop surveillance camera system connected to the province's smart control centre.

Khoi Nguyen

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