At the Public Administrative Service Centre of Kinh Bac ward, the image of Dam Thi Hoa, a civil servant in charge of justice and civil status, has become familiar to local residents.

Tran Van Son, member of the Party Central Committee, Minister-Chairman of the Government Office; and Mai Son, Standing Vice Chairman of the provincial People’s Committee, inspect operations at the Public Administrative Service Centre of Bac Giang ward (November 2025).

Hoa believes that every birth certificate or marriage certificate is associated with the most sacred moments in a person’s life.

Despite increasing work pressure, she consistently maintains a calm demeanor and provides dedicated guidance so that citizens can complete procedures smoothly from the very first submission.

Hoa’s example vividly reflects the sense of responsibility shared by the staff at the centre. According to Pham Quoc Cuong, Deputy Director of the centre, with 18 professional staff members handling an average of 300 applications per day, the unit always prioritises transparency and professionalism.

Thanks to strong digital transformation efforts and firm measures to prevent intermediary brokerage practices, 100% of applications are processed on time, achieving a public satisfaction score of 92.34 out of 100.

To cultivate such “gardens of role models,” authorities at all levels, sectors, localities, and units have proactively implemented various solutions.

In Hop Thinh commune, a “revolution” in public service mindset has been decisively directed by the commune Party Committee. The commune’s Public Administrative Service Centre has been consolidated with a team of 13 dedicated civil servants.

A notable highlight is that 100% of the staff are Party members, all hold university degrees or higher, and each has at least two years of professional experience.

According to Pham Van Ha, Vice Chairman of the commune People’s Committee and Director of the centre, the unit clearly assigns tasks, emphasises individual accountability, and links work performance to annual civil servant evaluation criteria.

At Viet Yen General Hospital, public service ethics are concretised through the motto: “Patients are warmly welcomed upon arrival, attentively cared for during treatment, and thoughtfully advised upon discharge.”

Despite facing heavy workloads, the hospital identifies human resource development as a core solution. Hospital Director Tran Minh Phuong affirms the principle that “ethics must go hand in hand with professional competence.”

Staff of the Hop Thinh commune Public Administrative Service Centre handle administrative procedures for citizens.

Accordingly, during the 2021–2025 period, the hospital sent dozens of staff members for advanced and postgraduate training, aiming to serve the people comprehensively with both expertise and dedication.

In the challenging early stages, the spirit of “serving the people” also shone through office windows lit late after working hours and through images of support task forces working tirelessly, even on weekends.

Timely recognition through commendation letters from the Chairman of the provincial People’s Committee has provided encouragement and inspired a series of breakthrough initiatives such as virtual assistants, QR codes, and a “five-step electronic process.”

The gradual formation of “digital residential communities” stands as clear evidence of an action-oriented, modern, and humane government.

As a result, for 14 consecutive weeks (as of December 25, 2025), Bac Ninh has maintained its position as the number one province nationwide in service quality for citizens and businesses, affirming the soundness of the solutions implemented by the province.

Resolutions on urban classification and administrative unit standards approved

The draft resolution streamlines urban classification around three key areas - role and socio-economic conditions, urbanisation level, and infrastructure development. It also integrates green, smart, climate-resilient, and digital transformation requirements, while promoting decentralisation in urban management.

 

Bac Ninh Public Security Department ranks 2nd nationwide in administrative reform index

BAC NINH - According to an announcement by the Ministry of Public Security on the assessment result of administrative reform index, Bac Ninh provincial Public Security Department scored 98.05/100 points, jumping to the 2nd place among the local public security forces nationwide, climbing dozens of ranks compared to the previous year.

Vietnam to cut or simplify nearly 800 administrative procedures

Taking effect from January 1, 2026, to February 28, 2027, Resolution No. 66.7/2025/NQ-CP stipulates the replacement or reduction of dossier components by exploiting and using corresponding information from national and sectoral databases.

 

Bac Ninh issues list of 96 administrative procedures under new “green lane” mechanism

BAC NINH - Bac Ninh province has announced a list of 96 administrative procedures to be implemented under two fast-track mechanisms, the “24-hour green lane” and the “60% green lane,” aimed at expediting approvals for key projects.

Bac Ninh seeks to improve public administrative service centre efficiency

BAC NINH - On the afternoon of July 17, Mai Son, Standing Vice Chairman of Bac Ninh Provincial People’s Committee (PPC) inspected the operations of the public administrative service centre in Nam Son ward.

Administrative handbook on VNeID

Launched recently, this AI-assisted handbook on VneID has quickly proven valuable, with over 67,800 visits to date, offering useful support to citizens, businesses, and government bodies.