Monday, 22/09/2025
Bắc Ninh 31 °C / 24 - 31 °C
Hotline: +84.889.859.666

Society>>Local News
Hot news:
Society>>Local News
icon
0.5 1.0 1.5
Shares:
icon-zalo

Bac Ninh rises to lead nation in citizen and business service index

Updated: 11:21, 22/09/2025

BAC NINH - Bac Ninh province has climbed to the top nationwide in the Citizen and Business Service Index (Index 766), scoring 88.34 points, according to the latest results published on the National Public Service Portal. 

The achievement highlights the province’s determination to advance administrative reforms, modernize public governance and improve services for residents and enterprises.

Postal service staff assists resident with completing online administrative procedures at the Public Administrative Service Center in Nenh ward.

The index is built on five key criteria groups reflecting the overall performance of local governments in serving citizens and businesses.

Bac Ninh earned high marks across most indicators, standing out in case processing speed (18.62 points), digitalization of records (18.01 points) and citizen satisfaction (17.86 points).

These results underscore the effectiveness of investments in modernizing administrative procedures as well as the growing trust of people and enterprises.

As Vietnam accelerates its digital government and national digital transformation agenda, Bac Ninh’s rise to the top carries special significance. The success demonstrates the province’s pioneering role in administrative reform and application of information technology to public service.

To achieve this outcome, Bac Ninh implemented a series of synchronized measures. The province upgraded its Administrative Procedure Information System, strengthened connectivity with the National Public Service Portal and made it easier for people and enterprises to complete procedures online, reducing direct contact and saving time and costs.

Internal processes were streamlined, removing redundant and overlapping steps to shorten processing time.

Bac Ninh has also prioritized training and capacity-building for civil servants directly involved in administrative services.

Shares:
icon-zalo
bac-ninh-rises-to-lead-nation-in-citizen-and-business-service-index-postid427050.bbg

Reader's comments (0)

Your comment...