The province currently has 2,158 administrative procedures, including 1,049 fully online public services and more than 1,060 partially online ones. Only nearly 2% of administrative procedures are still undergoing testing before being integrated into the National Public Service Portal.

Youth union members of Bac Giang ward guide citizen on using the online payment feature on the National Public Service Portal.

Notably, 100% of business-related procedures are now offered online, creating significant convenience for production and business activities.

As of November 9, the province had received nearly 900,000 applications, of which more than 87% were submitted online. The rate of on-time and early processing reached 99.6%.

Digitalisation of records, issuance of electronic results, and data reuse have all achieved high performance, demonstrating a clear improvement in service quality and digital infrastructure.

On the National Public Service Portal, 86.15% of applications requiring financial obligations in the province have been paid online.

The provincial Public Administration Service Centre continues to lead with an online payment rate of more than 99%. In Bac Giang ward, this work has been highly effective thanks to the “friendly government” model and the placement of staff to assist citizens in using online public services right at the one-stop-shop unit.

To encourage citizens to use online public services, the province applies a “zero-fee” policy for 42 procedures conducted online. The province has also organised 87 training sessions for more than 3,500 officials, civil servants, and citizens.

At the same time, hotline systems, Zalo OA, and grassroots support points operate regularly, helping maintain a citizen satisfaction rate of over 95%. Communication efforts have been deployed synchronously from the provincial to grassroots levels through both in-person and online methods.

All communes and wards have established technology support teams and community digital technology groups to assist citizens directly in filing documents, creating accounts, and making online payments.

The province aims to be among the top 10 provinces nationwide in the digital transformation index. Among the important criteria are online applications and online payments.

When citizens can submit documents anytime, anywhere, and make secure payments via smartphones, the quality of administrative services will continue to improve.

To enhance effectiveness, the province is focusing on standardising electronic payment processes on the Public Service Portal, simplifying interfaces, reducing steps, and integrating features that suggest suitable payment methods.

Information security is also being strengthened through multi-layer authentication, fraud-warning systems, and user guides for safe online transactions.

Community digital technology teams will continue to play a key role in providing hands-on assistance to citizens in making online payments. Commercial banks are encouraged to diversify communication methods, open more mobile consulting points, streamline digital banking applications, and expand promotional programmes for cashless payments.

Administrative handbook on VNeID

Launched recently, this AI-assisted handbook on VneID has quickly proven valuable, with over 67,800 visits to date, offering useful support to citizens, businesses, and government bodies.

 

Top legislator urges continued institutional reforms after administrative restructuring

Over the past six months, NA agencies have advised and supported the legislature in completing the largest volume of law-making work since the beginning of the term, reviewing and passing 38 laws and 52 resolutions, and giving feedback on six other draft laws.

 

Localities organise ceremonies to announce major administrative restructuring

Ceremonies were held simultaneously in all localities across Vietnam at 8:00 a.m on June 30 to announce central and local resolutions and decisions regarding the organisation of the two-tier local government model.

 

Bac Ninh holds grand ceremony to announce administrative merger resolutions

Bac Ninh – On the morning of June 30, the Bac Ninh provincial Party Committee, People’s Council, People’s Committee and Fatherland Front Committee held a grand ceremony at the provincial convention center to announce central and local resolutions and decisions on merging administrative units at the provincial and communal levels, concluding the operations of district-level units and establishing new Party organisations and local authorities for Bac Ninh province and its 99 communes and wards.

Provincial Party Chief urges to well prepare for ceremony to announce resolutions and decisions on administrative unit mergers

BAC GIANG- The 19th provincial Party Executive Committee held its 26th meeting on June 25 to discuss, give opinions and approve many important contents. The meeting was chaired by Nguyen Van Gau, member of the Party Central Committee and Secretary of the provincial Party Committee (PPC). 

Local administrative restructuring must not stall other tasks: PM

Prime Minister Pham Minh Chinh has ordered that the restructuring of local governments must not hinder the implementation of the critical national programmes addressing substandard houses, transport infrastructure, and public investment disbursement.