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Bac Giang increases responsibility, creates changes in service quality

Updated: 21:42, 28/08/2024

BAC GIANG - On average, each year, the Provincial Public Administration Service Center (Center) in Bac Giang province receives and processes hundreds of thousands of administrative procedure profiles for organizations and citizens. There is a high percentage of the profiles that are processed on time and ahead the due date. 

Recently, the Center has closely followed the direction and management of the Chairman of the Provincial People's Committee, the Deputy Chief of the Provincial People's Committee Office to monitor the field so as to strictly monitor the reception, settlement and return of results of administrative procedure records at the units and one-stop shops at the district and commune levels.

Staff of the Provincial Public Service Center guides citizen to look up administrative procedures online.

As a result, since the beginning of this year, the Center has received nearly 332,000 records, 99.8 percent of which were resolved on time and ahead the due date while 98 percent of which were resolved online.

The results of administrative reform have put Bac Giang in the group of leading provinces and cities in the provincial competitiveness index. Thanks to that, the province has attracted many investors with large industrial, trade and service projects which create jobs for tens of thousands of workers and contribute to promoting economic growth.

In that general result, there is a positive contribution from the Center which handles more than 1,600 administrative procedures of 22 departments and branches under the Provincial People's Committee, central agencies located in the area and Bac Giang Electricity Company. Many specialized agencies have brought all procedures to the Center for settlement.

Since January 1, 2023, the Center has handled 217 administrative procedures according to a 5-step process in the electronic environment (digital signature, electronic transfer, printing results, stamping, returning results), which is very convenient for people and businesses.

Khoi Nguyen

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