The Bac Ninh municipal People's Committee (MPC) held a meeting on the afternoon of October 22 to launch the expanded pilot, attended by Dao Thanh Truong, a member of the municipal Party Committee's Standing Board and Vice Chairman of the MPC, along with representatives of relevant departments, agencies, 99 communes and wards, and solution providers.

MPC Vice Chairman Dao Thanh Truong and delegates celebrate the launch of the expanded controlled pilot of the People's Assistant application.

Launched on a pilot basis in Bac Ninh in July, the People's Assistant is currently in use in five wards.

It has supported the submission of 9,646 applications covering 61 administrative procedures through the National Public Service Portal, with 47.1% of applications processed using the version featuring voice guidance.

A further 12 communes and wards have also received applications through the system.

MPC Vice Chairman Dao Thanh Truong delivers guidance at the meeting.

An assessment found that the application runs on workstation browsers and operates stably, without incidents disrupting the receipt of applications.

It does not interfere with the National Public Service Portal or existing procedures for receiving and processing administrative applications.

Key functions include recognising information on documents and automatically filling in electronic forms, digitising and attaching required documents for each administrative procedure, and guiding citizens through each step, including via voice instructions.

These features have reduced the time needed to complete an application to just two to three minutes, while requiring little additional investment in infrastructure.

The People's Assistant information system has also been approved to meet Level 3 information system security requirements.

Based on the assessment results and preparations completed, the municipal People's Committee agreed to continue the controlled pilot on a wider scale.

MPC Vice Chairman Dao Thanh Truong and delegates witness the signing of a cooperation agreement to implement the controlled pilot of the People's Assistant application.

The initial expansion will cover 15 localities that have met the required conditions, comprising 11 wards of Canh Thuy, Chu, Da Mai, Gia Binh, Kinh Bac, Que Vo, Thuan Thanh, Tien Du, Tien Phong, Yen Phong and Yen Dung and four communes of Ngoc Thien, Phat Tich, Tam Da and Tam Giang.

At the meeting, delegates pressed a button to officially launch the expanded controlled pilot.

The municipal People's Committee Office and Vietnam New Era Investment Joint Stock Company also signed a cooperation agreement to coordinate implementation in line with the plan, ensuring the application is deployed consistently, under appropriate controls and in accordance with practical requirements.

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