Bac Giang launched the one-stop-shop model 23 years ago in 11 departments. After 4 years, this model has been expanded across the province. In order to meet higher work requirements, the one-stop-shop divisions have operated under connected and electronically connected one-stop-shop mechanisms.

Administrative procedures are processed at the one-stop-shop division of the people’s committee of Bac Giang city.

There are 209 communal-level and 10 district-level one-stop-shop divisions and 01 provincial center for administrative services in the province with nearly 1,000 officials. More than 612,000 administrative procedure dossiers were received and handled in the entire province in 2023. The rate of dossiers processed ahead and on schedule reached over 99 percent.

According to Nguyen Van Phuong, Vice Director of the provincial Department of Home Affairs, Bac Giang has been evaluated among localities with high economic growth rate in recent years attracting a large number of domestic and foreign investors. 

Thus, it is very important to improve sense of responsibility and qualification of the public officials especially those working at one-stop-shop divisions who directly contact with citizens and businesses.

According to the monthly inspections on public service and administrative reform, the one-stop-shop officials in the province are qualified with high sense of responsibility, creativity and professionalism in performing their tasks meeting requirements in current context. 

In order to encourage them to continue devoting for work, agencies and localities need to give them favourable work conditions and consider providing them with appropriate promotional policies to be appointed to important positions in the agencies and units.

Nguyen Thi Thanh Lap, an official at the one-stop-shop division of Quang Chau commune, Viet Yen district guides citizens to submit online dossiers.

The work spirit and sense of responsibility of the officials at one-stop-shop divisions help to draw a more beautiful image of Bac Giang’s public officials making positive contributions to building a service oriented administration and create a driving force for socio-economic development. 

Bac Giang was announced to rank 2nd in provincial competitiveness index, rank 4th in administrative reform and rank 9th in digital transformation in Vietnam in 2022. These results have been contributed by grassroots-level officials who assiduously process and return administrative procedure results for citizens every day.

Bac Giang social security steps up decentralization in handling administrative procedures

(BGO) - From April 1, Bac Giang province's social security agency has conducted decentralization to the districts in the settlement of survivorship, occupational disease and accident benefits. This is a step to promote administrative reform, creating favorable conditions for policy beneficiaries and those on duty.

Bac Giang ranks sixth nationwide in handling administrative procedure

(BGO) – By the end of the first quarter in 2023, Bac Giang province ranked 6 out of 63 provinces and cities in the leadership, management and quality assessment index (Index) to serve people and business in handling online administrative procedure and public service. Particularly, the province topped localities nationwide in such index in March.

Over 90,000 administrative procedures handled online

(BGO) – Since early this year, there have been 224,000 turns of visitors and over 90,000 dossiers submitted online to the Bac Giang Provincial Public Service Portal. The province was highly evaluated as one of localities with high online dossier submission in top leading group nationwide.

Bac Giang surpasses digitalization target of valid administrative procedure

(BGO) – Bac Giang province has digitalized 21,327 results of handling valid administrative procedure from the departments and sectors under the provincial People’s Committee, accounting for 100 percent of the plan set by the province and surpassing 50 percent of the central target.

Bac Giang and Binh Phuoc provinces strengthen cooperation, experience exchange in administrative reform

(BGO) - Permanent Vice Chairman of the provincial People’s Committee of Bac Giang province Mai Son on May 9 hosted a working with the delegation of the southern province of Binh Phuoc headed by Tran Tuyet Minh, Vice Chairwoman of the provincial People’s Committee of Binh Phuoc province on administrative reform.